Frequently Asked Questions | Core Products, Inc.

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Frequently Asked Questions

What is an orthopedic or cervical pillow?

Orthopedic or cervical pillows are designed to help keep your head, neck, and spine properly aligned which can help reduce neck pain, back pain, or discomfort. Unlike standard or traditional pillows that can flatten or shift, cervical pillows help support the natural curve of your neck and help provide a comfortable, deep, and restorative night’s sleep.

How long does it take to get used to a cervical pillow?

The point of these kinds of pillows is to help reduce neck pain, ensure proper spinal alignment, and get a good night’s sleep. However, sometimes it isn’t that simple. If you’re transitioning from a traditional pillow, it may require a bit of time and a bit of patience. For some people, initially overusing a cervical support pillow can actually increase neck pain. It’s important to understand that it’s best to ease into it and give your body time to adjust to the pillow. That’s why we recommend that you alternate between your current pillow and your new pillow for the first couple of weeks. Remember, ease into it! You won’t be disappointed with the results!

What is the difference between a fiber and a foam pillow?

We offer both foam and fiber pillows. Our foam pillows are made with resilient foam designed to maintain their shape and provide consistent support over time. Our fiber pillows are filled with 100% virgin US-made polyester fiber, offering a more traditional feel while still providing support and proper neck alignment.

Is my product warrantied?

Yes, all of our products are covered by a 3-year warranty against defects in materials or workmanship. Normal wear and tear is not covered and in some cases we may recommend replacing a product sooner to ensure optimal support based on individual use and needs. The following products have extended warranties:

Therapeutica® Sleeping Pillow: 5-year warranty
Therapeutica® Travel Pillow: 5-year warranty
Tri-Core® Ultimate Cervical Support Pillow: 10-year warranty

Is my satisfaction guaranteed?

Yes, we stand behind our products and your comfort. If you are not satisfied, neither are we! We offer a 90-day money-back satisfaction guarantee. Please contact our US-based customer service team at (800) 365-3047, chat with us online, or email customerservice@coreproducts.com to get your return started.

How do I make a return?

For orders placed directly with Core Products:

Please call our US-based customer service team at (800) 365-3047 or begin a chat session on our website (Monday through Friday from 8:00 AM to 4:30 PM Central Time). Or, email customerservice@coreproducts.com to get your return started.

For orders placed through other retailers: If your purchase was made through a doctor’s office, DME store, or another website (such as Amazon, Target, Walmart, etc.), please contact that retailer directly to initiate your return, as their return policies will apply.

What is Proposition 65?

FOR CALIFORNIA RESIDENTS ONLY WARNING: Cancer and Reproductive Harm – https://www.p65warnings.ca.gov/

I’m not from California, what is California’s Proposition 65 law and warning about?

Shipping Questions

How long will it take to get my order?

Orders within the US are shipped from our manufacturing facility located in Osceola, Wisconsin. Orders are typically fulfilled within 1 business day. Deliveries to the central states typically arrive within the next 1 to 3 business days while deliveries the outside the central states typically arrive within 4 to 5 business days.

What if I need my order sooner?

If you require expedited shipping on your order, please contact our US-based customer service team at (800) 315-3047 to get a quote for expedited shipping costs and have it applied to your order.

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